At Red Door we aim to only send you top quality products and gifts and will check everything carefully before it leaves us to make sure it’s in excellent condition. All orders are dispatched using Royal Mails 1st Class postage. We also do our utmost to package and protect everything so that it doesn’t get damaged on its way. However, if you do have a problem, here is what to do:
Isle of Arran
Phone: +44 (0) 1770 303549
If your purchase is damaged in transit, please contact us as soon as possible informing us of the problem. You can return it within 28 days and either get a replacement or a refund. Please make sure you give us your order number and return the product in its original packaging.
You can return anything you’re not happy with within 28 days of receiving it provided you have contacted us within 14 days of receipt to advise of its return. Returns should not be used and must be in a resaleable condition.
We will not pay the costs of returning an item to us.
Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things.
To get a full refund, simply return the item to us in its original condition, in its original packaging within 28 days of cancellation.
If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.